Use Cases

Assistance for Customer Service Agents and Sales Reps

Today most business is done online, what if your agents and reps would have super powers? Provide them with relevant recommendations in real-time based on the conversation and give them an edge while saving their valuable time.

Intent & Entity Detection

Our platform is able to pick up the intent in customer conversations, along with entities such as names, emails, dates and addresses.

Real-time Insight

With latency of only a few hundred milliseconds, agents and reps can react to new information efficiently.

Easy Integration

Speechly’s Spoken Language Understanding™ is built with a focus on easy integration to other platforms.

Prompts and Notifications

With real-time insights, users of Speechly can build message prompts to respond to important customer requests or activate notifications for coaching agents and reps in real time.

Additional Features

Phrase & Topic DetectionComing soon

Speechly can be trained to go beyond simple keyword detection to understand full phrases and topics.

Sentiment AnalysisComing soon

Our technology looks at how things are said, not just what is said.

Industries We Serve

Customer Service, Sales Enablement, and Video Communications

Building something new?

Contact us to become a partner