While digitalization has changed how customer service agents work and it has made the work more efficient in many ways, the amount of after contact work has increased as more and more data needs to be captured from every interaction.
At the same time as more information is captured, often it needs to be checked during an interaction, which in turn might take time away and result in customers waiting for the agent to find information from different IT systems.
Speechly allows suggesting and finding information automatically during an interaction ensuring agents always have relevant information available. It also allows capturing structured data very efficiently using voice input and can be even used to automatically capture information from voice interactions. Faster and more reliable voice input leads to less errors and decreased average handling times.
Customers are accustomed to handling their customer feedback with voice. Technology can make your call centers 10x more efficient.
47% of customers report not having a positive live chat experience in the past month, even if they love the fact that the it's quick to start. Voice can give your customers the best of both worlds.
Voice is a very intimate channel. Leveraging voice technology correctly makes it possible to build very intimate brand experiences. Using Speechly for customer support enables strong and effective brand experience.
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In this article, we'll introduce the guidelines and best practices for creating voice enabled applications for touch screens.
The extremely fast feedback that the iPhone touch screen experience provided to the user, resulting in a very responsive and intuitive user experience is still missing from current voice user interfaces.