Customer service professionals and call center agents

While digitalization has changed how customer service agents work and it has made the work more efficient in many ways, the amount of after contact work has increased as more and more data needs to be captured from every interaction.

At the same time as more information is captured, often it needs to be checked during an interaction, which in turn might take time away and result in customers waiting for the agent to find information from different IT systems.

Speechly allows suggesting and finding information automatically during an interaction ensuring agents always have relevant information available. It also allows capturing structured data very efficiently using voice input and can be even used to automatically capture information from voice interactions. Faster and more reliable voice input leads to less errors and decreased average handling times.