company news

Speechly Introduces a Solution to the Voice Chat Moderation Gap at VOICE 2022

Collin Borns

Nov 17, 2022

1 min read

Voice chat is a popular feature in games, the metaverse, and social media networks but it comes with challenges like harassment and toxic behavior. This post breaks down our keynote at VOICE 22 exploring how Speechly helps solve these issues.

  • Copy link

  • Mail

  • LinkedIn

  • Facebook

  • Twitter

Speechly Introduces a Solution to the Voice Chat Moderation Gap at Voice Summit 2022

Voice chat has quickly become a popular feature in games, metaverse virtual worlds, and social media networks. Consumers like how it adds to the experience. The creators of these spaces like how it drives higher user loyalty, session frequency, and ARPU. However, there is a downside.

Voice chat can sometimes become a vector for harassment and toxic behavior, and it presents challenges that text moderation solutions cannot adequately address due to latency, inaccuracy, privacy, and the high cost of off-the-shelf speech recognition solutions. That has led to a voice chat moderation gap.

Filling the Voice Chat Moderation Gap

Otto Söderlund, CEO and co-founder of Speechly, addressed this challenge at Voice Summit 2022. He recounted how companies in the gaming industry explained this challenge and asked, “How do we ensure our experiences are safe?”

Söderlund breaks down the technical requirements as speed, privacy, and accuracy. Speed enables the platform to intervene before a situation escalates and even cut off a problematic feed automatically. Accuracy is critical, so you don’t miss incidents (i.e., false negative errors) or intervene when it is unwarranted (i.e., false positive errors) and undermine user loyalty. Privacy is essential from both a regulatory perspective and for users’ peace of mind.

Speechly’s solution meets these requirements directly while also addressing the other challenge many companies face when monitoring voice chat channels – cost. The solution can be deployed on-premise or on device, and savings can be as high as 90% over cloud service provider fees.

Let me know what you think about the voice chat moderation gap and Otto’s presentation. You can DM me or tag me on Twitter @CollinBorns or LinkedIn. Also, to learn more about Speechly’s solution for voice chat moderation, checkout the link below.

Learn more about Custom Voice Moderation

Latest blog posts

voice tech

3 Vectors of Voice Chat Moderation

Voice chat is very popular with both users and the creators of games, social media platforms, and metaverse spaces. However, the introduction of voice chat comes with the risk of harassment for users.

Otto Söderlund

Nov 14, 2022

6 min read

voice tech

Why Games Need Better Voice Chat Moderation

Major gaming studios like Riot Games, Roblox and Sony are recording voice chats for moderation, but the tools for content moderation today typically suffer from low accuracy, high cost, and high latency. A new technical approach is needed to fill the voice chat moderation gap.

Otto Söderlund

Oct 24, 2022

6 min read

company news

New Feature Release: Batch API for Transcribing Pre-Recorded Audio

Today we are excited to announce the Speechly Batch API for Transcribing massive amounts of pre-recorded audio or video content.

Collin Borns

Sep 27, 2022

2 min read